6. The Law of Listening
- Make people feel heard and understood by practicing different levels of listening.
- Inward Listening - take what is said and find a way to relate it to your experiences, discover shared interests.
- Outward Listening - connect the dots between the speaker's words and your knowledge of their experiences and background (responding with “Why do you like it?”). Goal is to uncover more of the other person’s interests and perspectives.
- Intuitive Listening - hear out what the other party is saying and focus on how it is being said, it entails paying close attention to the speaker's non-verbal cues.
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