<ul><li class="ql-align-justify">Make people feel heard and understood by practicing different levels of listening.</li><li class="ql-align-justify">Inward Listening - take what is said and find a way to relate it to your experiences, discover shared interests.</li><li class="ql-align-justify">Outward Listening - connect the dots between the speaker's words and your knowledge of their experiences and background (responding with “Why do you like it?”). Goal is to uncover more of the other person’s interests and perspectives.</li><li class="ql-align-justify">Intuitive Listening - hear out what the other party is saying and focus on how it is being said, it entails paying close attention to the speaker's non-verbal cues.</li></ul>

6. The Law of Listening

<ul><li class="ql-align-justify">Building meaningful relationships takes time. Be patient and allow connections to develop naturally.</li></ul>

11. The Law of Patience

<ul><li class="ql-align-justify">How you perceive others shapes your interactions with them, and vice versa.</li><li class="ql-align-justify">Strive to see the best in people.</li><li class="ql-align-justify">We have three tools in our communication arsenal — verbal, our spoken words; vocal, the intonation of our voice; and visual, our facial expressions and body language.</li></ul>

3. The Law of Perception

<ul><li class="ql-align-justify">People are drawn to those who are similar to them.</li><li class="ql-align-justify">Find common ground to build rapport and strengthen connections.</li><li class="ql-align-justify">The law of similarity also explains why word-of-mouth marketing is so effective. The better we know the source, the more we trust it.</li></ul>

7. The Law of Similarity

<ul><li class="ql-align-justify">Give without expecting anything in return.</li><li class="ql-align-justify">Generosity and kindness enhances your likability.</li></ul>

10. The Law of Giving

<ul><li class="ql-align-justify">Your perception is your reality. So, how you assess your capabilities and knowledge shapes your message to others.</li><li class="ql-align-justify">Focus on strengths and generate positive self-images. Do this by reminding yourself of your successes and celebrating your little victories.</li><li class="ql-align-justify">Don’t overly focus on your weaknesses to avoid generating self-sabotaging thoughts about yourself, thus building up self-doubt.</li></ul>

2. The Law of Self-Image

<ul><li class="ql-align-justify">Energy is contagious. The energy you project influences how others respond to you.</li><li class="ql-align-justify">To improve your mood and vibrations, recall some pleasant memories and immerse in them for a while.</li></ul>

4. The Law of Energy

<ul><li class="ql-align-justify">People love to talk, and they will if you prompt them into a conversation by asking them something about themselves or something you know they find interesting.</li><li class="ql-align-justify">Use open-ended question (start with what, how, why or how come) rather than yes/no questions.</li></ul>

5. The Law of Curiosity

<ul><li class="ql-align-justify">The more people hear from or about us, the more comfortable they feel with us - repeated interactions build familiarity and trust.</li><li class="ql-align-justify">Do this by staying in touch with people and keeping the conversations going.</li></ul>

9. The Law of Familiarity

<ul><li class="ql-align-justify">People remember how you make them feel. Ensure your interactions leave a positive emotional impact.</li><li class="ql-align-justify">The easiest way to build positive mood memories of you in the people you interact with is to apply the first seven laws of likability consistently because the eighth law is a culmination of the first seven.</li></ul>

8. The Law of Mood Memory

<ul><li class="ql-align-justify">When you are authentic, you connect fully with people, making your relationships more natural and enduring.</li><li class="ql-align-justify">Authenticity leads to feeling better about oneself and others.</li><li class="ql-align-justify">People can sense when someone is being fake.</li></ul>

1. The Law of Authenticity

How to build the kind of deep relationships that have true staying power, bring genuine joy, and provide long-term support.

getAbstract Summary: Get the key points from this book in less than 10 minutes.In an era that reveres networking, when Facebook, LinkedIn and Twitter are the new town squares and the number of your online friends and followers is your social currency, few issues are more vital than likability. Connections guru Michelle Tillis Lederman provides 11 sensible laws to enhance your likability. Her rules are elementary and predictable, though she leaves out the most obvious and all-encompassing one: be nice. getAbstract warmly recommends her rules to those who need help socializing. If you are socially out of touch, no matter how skilled you are in the library, in the lab or at the laptop, Lederman's book will help you connect.Book Publisher:Copyright 2011 AMACOM, a division of American Management Association

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