Using positive language and avoiding negative or accusatory language can help prevent defensiveness and promote cooperation. It is also essential to avoid making personal attacks or criticisms that can damage the relationship between the parties.
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"The Art of Negotiation" is an essential guide for anyone who wants to improve their negotiation skills. The book emphasizes the importance of collaboration & empathy in negotiation and provides practical advice on preparing for negotiation, building rapport and trust, and communicating effectively. The book provides real-world examples and explores applications of negotiation in business, personal relationships, and international settings. It debunks common misconceptions about negotiation and offers an optimistic view of the negotiation process as a means of creating value for both parties.
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