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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
The soft ultimatum tactic of the words ‘take it or leave it’ creates a false closure, benefiting the negotiators.
They apply this method to falsely limit your options, by only giving you two, whereas there are a lot more.
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Thinking about choices makes us ignore the false ultimatums provided by the other party. Have the inner confidence to believe that there is still room for negotiation to get what you want, instead of being lulled into thinking that you have to compromise.
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Rather than getting influenced by the limited set of options provided to you by the other party (which tricks you into a vortex of limited options), it is better to adopt a choice mindset. One has to let go of the internal limitation of having no choice (which is an illusion, of course). There is...
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How people treat you is none of your business, it is not your problem, the only thing you need to keep in mind is how you will react to it.
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Here’s a cold question: what is your most important task of the day?
Don’t think about it. Just answer.
Most people will blunder to give me a fast answer. They will provide more options. Or, they will try to justify their choice. But my question was simple:
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