Last Thoughts

• Teams that feel empowered to share their perspectives with each other, especially when their opinions differ from the rest of the group.
• These teams are more likely to take initiative and consider the full picture of each situation. This in turn enables the team to...

Google researchers found that the ability to take risks in a safe environment was at the top of the list of group norms and made for happier, high-performing teams.

• Be present in conversations and use active listening skills.
• Show understanding

Customer Experience (CX)

• Considers the customer from the very beginning
• The CX team relies on understanding how the customers think adn feel towards the company
• Every interaction performed whether human or digital, feeds into the understanding and devel...