Customer Experience vs. Customer Success
Customer Experience (CX)
- Considers the customer from the very beginning
- The CX team relies on understanding how the customers think adn feel towards the company
- Every interaction performed whether human or digital, feeds into the understanding and development of a great customer experience
Customer Success (CS)
- The CS team works to understand how the customer engages with the product post-sale in order to identify ways to optimize their engagement
- They work with the product teams in order to heighten the amusement and improve upon the frustration points of the customers
24
176 reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about business with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Related collections
Similar ideas to Customer Experience vs. Customer Success
1. It’s not just about UX. It’s also about customer experience
Technical issues are the number one reason why apps get deleted, so make sure you understand customer experience (CX) through all phases of the product life cycle. CX is the sum of the user’s interaction with the app or product, starting at the consideration stage and moving through support, upgr...
Focus: Prioritize Customer Experience First
• Understand customer needs deeply. Prioritizing customer experience begins with a deep understanding of their needs and preferences. Steve Jobs emphasizes starting with the customer to ensure a successful product. How can you better understand your customers’ needs tod...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates