Trustworthy communication occurs when verbal and nonverbal signals align. When they are incongruent, it often indicates deceit or hidden emotions.
**Quote:** "What people say and what they do must match if we are to trust them."
86
337 reads
CURATED FROM
IDEAS CURATED BY
Being an ambivert person, I am too much fond of reading, and always eager to learn.
*"What Everybody is Saying"* by Joe Navarro is a fascinating exploration of nonverbal communication, focusing on how to read body language effectively. As a former FBI agent, Navarro provides a detailed understanding of human behavior and teaches how to interpret subconscious signals.
“
Similar ideas to 15. **Congruence Between Verbal and Nonverbal Cues**
In general, facts matter less than emotions when trying to persuade someone. People choose to believe information that matches what they already believe and avoid facts that might contradict them.
But they will get angry if you mislead them. And you will lose their trust. Accuracy...
Some spend a lot of time going back through their conversations of the day to find some type of hidden meaning in them. Even if someone was very direct, they assume they meant something else.
The only thing you can do about this is to stop, move on, and simply accept that people often s...
People are biased whether they are conscious of it or not. Studies show that even people who deem they are not discriminatory when put in situations where they must act quickly, hidden biases can often dictate their actions and override their intentions.
When having vu...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates