Trustworthy communication occurs when verbal and nonverbal signals align. When they are incongruent, it often indicates deceit or hidden emotions.
**Quote:** "What people say and what they do must match if we are to trust them."
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Being an ambivert person, I am too much fond of reading, and always eager to learn.
*"What Everybody is Saying"* by Joe Navarro is a fascinating exploration of nonverbal communication, focusing on how to read body language effectively. As a former FBI agent, Navarro provides a detailed understanding of human behavior and teaches how to interpret subconscious signals.
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Similar ideas to 15. **Congruence Between Verbal and Nonverbal Cues**
In general, facts matter less than emotions when trying to persuade someone. People choose to believe information that matches what they already believe and avoid facts that might contradict them.
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People are biased whether they are conscious of it or not. Studies show that even people who deem they are not discriminatory when put in situations where they must act quickly, hidden biases can often dictate their actions and override their intentions.
When having vu...
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