The High-Stakes Conversation Navigator

... is the most important part of a relationship.

How you start those serious relationship discussions predicts how the conversation goes. Start off positive and calm. And then listen.

• Have the willingness to learn and be open to positive or negative feedback.
• Do not hesitate to ask for advice and use this chance to practice being a good listener.
• Let your mentor know what your goals are.
• Discuss with your mento...

There are four types of complaints:

1. Complaints of change: These are the most difficult to understand since people often resist change.
2. Complaints of expectation: These reveal problems with how the product is marketed and may in...