The Art of Active Listening

The Pareto principle has been seen working in various fields, and domains:

• Sales and Marketing departments recognised that 20 percent of the customers brought 80 percent of the products, and 20 percent of their sales force made 80 per cent of the sales.
• Businesses realized t...

The lost art of listening actively and with patience is to be revived.

We all are already fighting with the voices in our heads and also to make ourselves heard, that we overlook the importance of listening carefully and attentively.

Asking people to talk and simply listening to them makes you a better conversationalist and extremely likeable.

The basics of active listening are:

1. Do not interrupt, disagree or evaluate the other person’s words.
2. Nod your head or make appropriate ackn...