Avoid Yes-or-No Questions
Closed-ended questions often limit responses and block meaningful dialogue. Instead, use calibrated questions to encourage thought and discussion.
Incorrect: “Do you like this approach?”
Instead say: “What do you think about this approach?”
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In our daily interactions, the way we frame questions can either open doors to understanding or shut down communication. Calibrated questions—those thoughtfully crafted to be open-ended and inviting—help steer conversations toward collaboration, problem-solving, and deeper insights.
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Reframe Loaded Questions
Questions that feel accusatory can trigger defensiveness. Calibrated questions reframe these in a neutral and inviting way.
Incorrect: “Why haven’t you fixed this issue yet?”
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Turn Vague Concerns into Specific Insights
When someone expresses dissatisfaction, avoid brushing it off with simple answers. Use a calibrated question to dig deeper.
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7. Ask Questions
The key, however, is to ask open-ended questions . That is, ask questions that don’t have a simple “yes or no” answer.
It’s the difference between Do you like living here? and What do you think about living here? Or the difference between Where did you...
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