It's important to remember that the person you're speaking with is fascinating in their own unique way, and it's up to you to discover why.

When you express genuine interest in someone, you make them feel valued and appreciated. Everyone wants to feel important and appreciated, and we tend ...

The best way to prime colleagues for backing you and your agenda is to make them feel heard. 

Start by giving them your undivided attention in one-on-one situations. Turn your body toward the other person, freeze in place, and listen.

When we acknowledge and validate how someone feels, we send them the message that we understand them on a deeper level.

When we validate another person's emotion by naming it and acknowledging that we understand it, we give the other person the right to feel the way they d...