Lessons from the tragedy

• How simple something looks is not a reflection of how simple it is to use. If complexity is a constant, then there are trade-offs.
• Things don't always need to be very simple for users. When a product or service is too simple, users can feel robbed of control. We should recognize th...

You need to evaluate the effects of setting boundaries and be responsible to the other person, but that does not mean you should avoid setting boundaries because someone responds with hurt or anger.

We need to evaluate the pain our confrontation causes other people. We need...

• Safety measures need to be invisible, and not marketed or glorified.
• Prudent behaviour needs to be rewarded, giving people an incentive to stay within limits.
• Taking an action to decrease risk isn’t always a good strategy. We sometimes end up just changing the nature of...