How simple something looks is not a reflection of how simple it is to use. If complexity is a constant, then there are trade-offs.
Things don't always need to be very simple for users. When a product or service is too simple, users can feel robbed of control. We should recognize that too much simplification leads to diminishing returns.
Products and services are only as good as what happens when they break.
The level of control you give customers or users will influence your workload.
Repeating effects: This occurs when more efficient processes end up making us do the same things more often. Better appliances have led to higher standards of cleanliness, tempting people to spend the same amount of time on housework.
Recomplicating effects: As technology improve, the processes become more complex. A lighting system that needs to be operated through an app, making it difficult for a visitor just to flip a switch.
Regenerating effects: Attempts to solve a problem end up creating additional risks. Pesticides can create superbugs that are resistant to harm.
Rearranging effects: When costs are transferred elsewhere, so risks shift and worsen. Vacuum cleaners can blow dust mite pellets into the air, making it easier to breathe in.
When it comes to decisions, organizations rely on gathering data and analyzing the decision. People believe that analysis reduces biases, but most business decisions made this way turned out to be poor decisions.
Research shows that good analysis from managers who have good judgment won't necessarily produce good decisions.