Smile – A simple, sincere smile builds rapport.
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Here’s a concise summary of "How to Win Friends & Influence People" by "Dale Carnegie" in 17 key points:
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Means to fully concentrate on what is being said rather than passively absorbing it.
It's not just remembering the content of what was said, but using empathy and seeking to understand the complete message, including the emotional tones conveyed. It builds rapport, understand...
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