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7 Essential Crisis Negotiation Skills Of a NYPD Negotiator
- Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
- Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
- Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
- Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
- Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
- Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
- Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.
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Types of Negotiators
- Integrative negotiators: create value between negotiating counterparts.
- Distributive negotiators: maximize their claim to value in the negotiation at hand.
- Crisis negotiators: apply advanced conflict resolution skills strategically according to context.
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Police Negotiation Techniques
They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.
Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict ...
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