7 Essential Crisis Negotiation Skills Of a NYPD Negotiator
- Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
- Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
- Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
- Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
- Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
- Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
- Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.
MORE IDEAS FROM THE ARTICLE
- Integrative negotiators: create value between negotiating counterparts.
- Distributive negotiators: maximize their claim to value in the negotiation at hand.
- Crisis negotiators: apply advanced conflict resolution skills strategically according to context.
They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.
Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict and this skills can also be used on other kinds of negotiation.
RELATED IDEAS
- High stakes, including communication towards conflict resolution.
- Unpredictable.
- Heightened negative emotions, often leading to conflict escalation.
- Multiple parties and teams are involved.
By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather information on the other person and simultaneously demonstrate empathy and rapport, thus reducing their negative emotions.
...depending on different social motives:
- Individualists seek to maximize their own outcomes with little regard for their counterparts’ outcomes. .
- Cooperators strive to maximize both their own and other parties’ outcomes and to see that resources are divided fairly.
- Competitives seek to get a better deal than their “opponent.” They behave in a self-serving manner and often lack the trust needed to solve problems jointly.
- Altruists, who are quite rare, put their counterpart’s needs and wants above their own.