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7 Essential Crisis Negotiation Skills Of a NYPD Negotiator

Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.

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@bro_kzz

created an idea from a article:

HARVARD

pon.harvard.edu

MORE IDEAS FROM THE SAME ARTICLE

They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.

Integrative negotiators: create value between negotiating counterparts.
Distributive negotiators: maximize their claim to value in the negotiation at hand.
Crisis negotiators: apply advanced conflict resolution skills strategically according to context.