7 Essential Crisis Negotiation Skills Of a NYPD Negotiator - Deepstash

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Police Negotiation Techniques from the NYPD

7 Essential Crisis Negotiation Skills Of a NYPD Negotiator

  • Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
  • Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
  • Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
  • Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
  • Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
  • Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
  • Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.

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IDEA EXTRACTED FROM:

Police Negotiation Techniques from the NYPD

Police Negotiation Techniques from the NYPD

https://www.pon.harvard.edu/daily/crisis-negotiations/crisis-negotiations-and-negotiation-skills-insights-from-the-new-york-city-police-department-hostage-negotiations-team/

pon.harvard.edu

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Key Ideas

Types of Negotiators

  • Integrative negotiators: create value between negotiating counterparts.
  • Distributive negotiators: maximize their claim to value in the negotiation at hand.
  • Crisis negotiators: apply advanced conflict resolution skills strategically according to context.

Police Negotiation Techniques

They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.

Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict and this skills can also be used on other kinds of negotiation.

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SIMILAR ARTICLES & IDEAS:

What is Crisis Management in Negotiation? - Harvard Law School

What is Crisis Management in Negotiation? - Harvard Law School

https://www.pon.harvard.edu/daily/crisis-negotiations/crisis-management-negotiation/

pon.harvard.edu

What is crisis management in negotiation, and how can you deal with a growing crisis in your organization? Advice from hostage negotiators can help defuse tensions to all parties' satisfaction. Organizations often establish elaborate business crisis management plans.

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Key Ideas

5 Steps for Effective Crisis Negotiation
  • Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
  • Establish ground...
Characteristics of Crisis Negotiation
  • High stakes, including communication towards conflict resolution.
  • Unpredictable.
  • Heightened negative emotions, often leading to conflict escalation.
  • Multiple parties and teams are involved.
The 5 Core Skills Of Hostage Negotiators

The 5 Core Skills Of Hostage Negotiators

https://www.psychologytoday.com/intl/blog/beyond-words/201510/the-5-core-skills-hostage-negotiators

psychologytoday.com

The goal in law enforcement crisis situations where crisis and hostage negotiators are being utilized entails influencing a behavioral change in someone in order to gain voluntary compliance. Although initially this statement might sound jargon-filled, it simply means using a set of skills to get a person to stop acting the way he or she currently is and getting that person then to act the way you want them to.

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Key Ideas

“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”

Jeff Thompson

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

The Goal In Law Enforcement Hostage Crisis Situations

To use communication skills to get a person to change from a negative behavior to a more desirable one.

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Top 10 Negotiation Skills

Top 10 Negotiation Skills

https://www.pon.harvard.edu/daily/negotiation-skills-daily/top-10-negotiation-skills/

pon.harvard.edu

Increasingly, business negotiators recognize that the most effective bargainers are skilled at both creating value and claiming value-that is, they both collaborate and compete. The following 10 negotiation skills will help you succeed at integrative negotiation: 1. Analyze and cultivate your BATNA.

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Key Ideas

BATNA

Refers to your “best alternative to a negotiated agreement,” or the best outcome you can expect if you fail to reach agreement at the bargaining table with your counterpart. 

An e...

Negotiate the process

Carefully negotiate how you will negotiate in advance. Discussing procedural issues will clear the way for much more focused talks.

Don’t assume you’re all on the same page when it comes to determining when to meet, who should be present, what your agenda will be, and so on. 

Building rapport

You and your counterpart may be more collaborative and likely to reach an agreement if you spend even just a few minutes trying to get to know each other.

 If you’re negotiating over email, even a brief introductory phone call may make a difference. This is one of the most valuable negotiation skills to master.

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