Diplomat (12% of leaders)

Style: Focuses on gaining control of own behavior; seeks to please higher-status colleagues while avoiding conflict

Found In: Primarily junior management roles (80% at junior levels), customer service, support roles 

Examples: Often found in front-line supervisor positions, customer service representatives, nurse practitioners 

Benefits: Provides social glue; ensures attention to others' needs; good team players 

Pitfalls: Avoids necessary conflict; cannot give challenging feedback; struggles with change initiatives