8. $30 Skins & Battle Pass-ception

1. Who are the relevant actors in your business model?
2. What are their needs and what factors influence them?
3. How have they changed over time?
4. What does this imply for your...

Or the normative model may itself be correct only in a particular environment, and people accurately sense that they are not in that one, so the model doesn’t apply. Or the model may be designed to bring about a certain goal, and, for better or worse, people are after a different one. Though exp...

Meetings of all kinds, and regular ones in particular, are notorious for wasting people's time, so it's well worth mastering the skill of running effective meetings.

Being in charge, it’s easy to assume you know what others are saying, or that listening isn’t important and that your ...