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Communication during stressful times

Communication during stressful times

Uncertainty has a way to reveal everyone's strengths and weaknesses. During drastic uncertainty, employees will seek more information in order to achieve a sense of certainty. During this unstable time, you'll discover the true quality of your team's communication skills. If you team is arguing, productivity is lagging.

Discovering each member's communication preferences will enable you to determine the best way forward.

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  • Keep your cool. They try to get other people to express the anger they are unable to convey.
  • Redirect. If a teammate is venting to you about someone else, ask if they have talked to the other person. If not, encourage them to do so.

While remote work has many benefits, one disadvantage is reduced access to crucial communication cues, such as facial expressions. The lack of information can lead to miscommunication and conflict.
To counteract the negative effects and better manage your remote team:

  • Outline and enforce boundaries. If they interrupt someone, step in and say, "Please let [Name} finish, and afterward, we'll give you time to speak too."
  • Give them a safe and healthy way to vent their anger. People under pressure are more ...

  • Talk to them one-on-one. They will feel more comfortable opening up.
  • Offer multiple modes of communication. Instead of calling on them during a meeting, send them an email afterward.
  • Help them feel psychologically safe at work.

An assertive communicator is the ideal style: *They address problems directly and express themselves and their boundaries while maintaining respect for others.

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