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How to make people like you – virtually
Zoom meetings could be used to grow a connection and build ideas. It's important to be fully present.
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Key Ideas
Virtual communication often lacks the nonverbal clues we notice with in-person conversations.
To compensate, we often make assumptions or jump to conclusions that can cause harm to our work...
Instead of acting on your assumptions, go to the facts. Understanding the individual styles of employees can also give interactions more context and help avoid misunderstandings.
To avoid unnecessary conflict, it is essential to understand the nuances of colleagues and how they work.
Accept that others may not work and communicate the same way you do. If you see someone looking to the side during a video conference, instead of thinking they are not paying attention, understand that they may really be taking notes. Another person may want to spend time on a connection before they engage with the content.
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Key Ideas
Every word you use while working expresses something about your personal brand, your confidence, state of mind, authority and knowledge. The verbs that we put in sentences are key to our ima...
We use "I think: often while at work, but it's a dysfunctional addition to a start of a sentence, that while ok to use occasionally in trivial situations, is to be avoided in meetings or one-on-ones.
Try replacing it with "I'm confident".
When we use "I need" at the start of a sentence it sounds like pleading rather than empowered. It makes us sound needy.
Swap "I need" with "Please" to sound polite and confident.
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Key Ideas
The secret to connecting with someone is to simply copy their body language. Linguistic mirroring, where you mimic someone's communication style, can also make...
If you present something in a way that the other person is used to hearing, it's easier for them to process the essence of that argument.
A study that looked at the legal profession and how linguistic mirroring could help lawyers get on the good side of judges found that if the legal teams more closely mirrored a judge's preferred writing style in documents, their chance of winning went up by 25%.
To use linguistic mirroring effectively, pay attention to how people ask their questions, and notice what pieces of presentations they find compelling. In writing, observe how your colleagues compose an email, memos, or a chat, and match the form and sentiment.
The rewards of observation and application can result in sealing a deal with a client, impressing the right executive, or building mutually beneficial relationships with people in your organisation.