Most of us think we will have the courage to confront someone to do the right thing, but we will often fail to step up when actually facing a situation.

You can disarm a speaker by assuming that a comment is sarcastic. That way, it doesn't make the person who made the remark appear stupid or bad.

Social psychologists have consistently found that people are more willing to take action in a clear emergency than in an ambiguous situation.

Learn and practice different techniques for responses to wrong behavior to help reduce inhibitions about speaking up.

Find a quick and straightforward way of expressing concern or disapproval when you're dealing with bad behavior. This identifies that the action isn't a reasonable one for the person doing the negative thing and for the others observing it.

For those who are not naturally courageous, finding someone who shares our concern can be essential to challenge prevailing social norms.

To explain your reaction when witnessing bad behavior, make a personal connection to an insensitive remark. _For example, "I was raised in the Catholic church so that comment is hard for me to hear."