Guidelines for Productive Disagreement
While discussing, debating or arguing, follow these guidelines:
SIMILAR ARTICLES & IDEAS:
When dealing with difficult conversations, if you are already anxious, any further expectations from others will intensify whatever you are feeling.
You need to address your own emotions b...
Sometimes, people are not able to articulate well their needs. Other times, the different questions being asked by our subordinates point to a single underlying problem.
Rather than getting triggered by the repeated questions that sound similar, or deflecting them, a better approach is to acknowledge the underlying problem, and provide an honest and clear answer, while providing a genuine reassurance.
Being angry or judgemental towards a question is a sign of instability and weakness. Being defensive when you are an authority figure makes you dismiss other people's feelings and shut down their trust and engagement towards you.
Be honest, compassionate and acknowledge what you don’t know.
The idea of being a good listener is almost a cliche. Yet, most of us are terrible at it.
Becoming a good listener is not that difficult if you know where to start and are ...
Our ability to solve problems is helpful in life, but it is the wrong thing to do in situations when people simply want to be heard, understood, and feel connected.
When someone is scared, angry, depressed, or just upset, they don't want to feel like something is wrong with them. When you give unsolicited advice to someone who is struggling, you make them feel like a problem. Give advice when someone asks for it, otherwise, hold off on your wisdom and instead focus on being present.
Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead. Generic open-ended questions that work well are:
The fallacy of our seemingly perfect argument lies in the fact that we assume that the other person is reasonable and logical, just as we are. That is not true in both cases....
Get into the other person’s shoes and figure out why their point of view is so important for them.
Conflict is almost inevitable in an argument due to both the parties ‘doubling down’ on their confirmation bias. Instead of going the way of souring your relations, a better approach is to have an open mind and simply understand the other person’s point of view.