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Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand what they were saying, it allows them to correct you.
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Listening is essential if you want to have a meaningful exchange with another person.
When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.
Nonverbal attending means giving someone your full attention without speaking.
As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
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At work, we’ve all seen how tense relationships can create conflict and negatively impact performance. Given that 70% of employees say that work friends are crucial to their happiness on the job, learning how to better navigate these tensions is a sound investment of your time.
Listening is perhaps the most important and the most difficult part of having a healthy conversation. The main reason why most people struggle with being good listeners is because of their ego and impatience.
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