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Listening is essential if you want to have a meaningful exchange with another person.
When you listen in a way that the other person feels heard, they are more likely to relax, open up and share information with you.
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Nonverbal attending means giving someone your full attention without speaking.
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Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand what they were saying, it allows them to correct you.
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As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
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The idea of being a good listener is almost a cliche. Yet, most of us are terrible at it.
Becoming a good listener is not that difficult if you know where to start and are ...
Our ability to solve problems is helpful in life, but it is the wrong thing to do in situations when people simply want to be heard, understood, and feel connected.
When someone is scared, angry, depressed, or just upset, they don't want to feel like something is wrong with them. When you give unsolicited advice to someone who is struggling, you make them feel like a problem. Give advice when someone asks for it, otherwise, hold off on your wisdom and instead focus on being present.
Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead. Generic open-ended questions that work well are:
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Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.
As a communication technique, it is used in many prof...
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