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Nonverbal attending means giving someone your full attention without speaking.
Reflecting means repeating or rephrasing key content or meaning from the other person.
Instead of saying, "I hear you," summarise and paraphrase the content confirming that you heard them and that you accurately understood them. If you didn't quite understand what they were saying, it allows them to correct you.
As you listen, questions will come up in your head. But asking questions can interrupt the other person's thinking and derail a conversation.
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