Before We Apologize
- We might want to assess the actual harm and find out the depth of the wound.
- Don’t say ‘Why are you so mad?’, but frame it as ‘What did i do?’
- Don’t gaslight the problem, but say something supportive, realistic and helpful, like you understand and feel ashamed that you have committed this mistake, but you can make it better.
- Don’t put the problem on the backburner, or procrastinate on the ‘talk’. We need to handle the offence better or our handling becomes the offence.
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