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What to Do When You’ve Said the Wrong Thing
During Our Apology
- Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
- When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussion now.
- Be genuine in your words, body language, vocal pitch and facial pitch. Try to talk face-to-face and not by text or email.
- Make a case for the mistake not happening again by educating yourself, and then reassuring the hurt person.
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SIMILAR ARTICLES & IDEAS:
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Key Ideas
6 Components of a good apology
- Expression of regret
- Explanation of what went wrong
- Acknowledgment of responsibility
- Declaration of repentance
- Offer of repair
- Request for forgiveness
Communicate Effectively And Sincerely
The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say.
No matter how much damage was done, a sincere apology restores faith.
The Courage To Apologize
Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.
A feeling of purpose
During crises, we can feel a heightened sense of purpose and connection. Crises lead many people to find deep value in their work, develop professionally, and grow personally.
While most of ...
Small actions
You may feel overwhelmed and obsess over the big things you can't influence. Instead, try to act on whatever aspect you can control, regardless how small.
Try a number of things and see what works. Small actions can generate feedback and allow you to discover more meaningful goals.
Consider your unique skills
Proactive employees use an approach where they redesign their work to better fit their strengths and interests.
During the current crisis you can fight the recession by keeping your business functioning, thereby feeding families. More significantly, you can shape your job to contribute solutions to the current problems of your community. By partnering with others, you can maximize your impact.
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Key Ideas
A Friend Indeed
According to a report in The Journal of Social and Personal Relationships, an acquaintance has a chance of being your friend after about 50 hours of shared activity or discussions. A frien...
Benefits of Friendships
Long-lasting, high-quality friendships lower the chance of chronic illnesses, and mortality rates. They boost one’s happiness and can also be a buffer towards anxiety, stress and even depression.
One can consider looking back and reconnect with a lost but cherished friend for emotional support or to relive the long-forgotten times.
Considering Reviving A Friendship
- We need to ask ourselves if a certain friendship is even worth resuscitating, or if one of us has moved on to such an extent that we really don’t recognize the person any more.
- The circumstances of growing apart also matter. If it was betrayal or a falling out, the process of getting back may require reconciliation and may not be easy.
- People evolve due to the various life events that happen in the course of their lives, like medical issues, marriage, children or a divorce. It’s important to keep one’s guard up, as the person that one gets to meet after years might be a complete stranger in some ways.