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During Our Apology

Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussion now.
Be genuine in your words, body language, vocal pitch and facial pitch. Try to talk face-to-face and not by text or email.
Make a case for the mistake not happening again by educating yourself, and then reassuring the hurt person.

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created an idea from a article:

NYTIMES

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MORE IDEAS FROM THE SAME ARTICLE

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We are all social creatures, susceptible to say something that may offend others.
We blurt out stuff, and it is at most a harmless mistake to us, but words hurt others more than anything.
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Have an uneventful, normal interaction with the person that you hurt with your words, so that the relationship can move forward.
If after all your efforts, the person is still hurt like anything, then it is best to offer another sincere apology and move on, disengaging from the per...