During Our Apology
- Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
- When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussion now.
- Be genuine in your words, body language, vocal pitch and facial pitch. Try to talk face-to-face and not by text or email.
- Make a case for the mistake not happening again by educating yourself, and then reassuring the hurt person.
211
744 reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about communication with this collection
The benefits of a bedtime routine
How to improve your sleep quality
How to create a relaxing sleep environment
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates