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Why does writing matter in remote work? — Tim Casasola
Written Communication: Take Your Time And Think Clearly
People can take time to examine the problem or issue, and provide their input, something which isn’t possible in meetings.
Writing forces individuals and teams to think clearly and participate in a productive discussion. Writing also invites people to rectify mistakes, and point out gaps in the idea. Added opinions, suggestions and corrections are a good thing for the project or the main idea.
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Key Ideas
“Be A Strong Writer”
This is one of the first pieces of advice people give to those seeking remote work.
When you work remotely, a few misplaced words can become an occupational hazard. Every w...
Accessible Language
- Use of caps lock, emojis, italics and tildes (~) to make your language flowery, fun and human is a great idea for remote working. You can also use memes and gif images, provided they are not offensive to anyone.
- Robot speak is not a good way to freely collaborate with your remote peers. Use simple words, and keep it on the casual side, skipping the inaccessible and stilted language. You can also opt for contractions like writing isn’t instead of is not.
Be Clear And Concise
- Do not obscure your message by words that are there to decorate the sentence and make it sound wordy while camouflaging what you mean.
- Make good use of qualifiers ("I think, In my opinion") while not coming across as a perpetually confused person. Don’t use qualifiers while making a strong point.
- While writing documentation, it is prudent to avoid jargon and acronyms.
- Use complete words and sentences. Shortcuts and acronyms block any actual communication, acting as roadblocks. On the same lines, avoid cliches, idioms and any idiotic sounding phrase that catches the ear well but doesn’t really do any good to anyone.
- Remote working is often on a global scale, and certain expressions will not be understood by some participants, or worse, will be misunderstood.
- Your words and tone should be tailored according to your audience. The words are different when you are writing to a client, and when you are in a small group chat with your peers. More people in chat also means adopting a polished, professional tone.
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Key Ideas
The value of solid writing skills
- Being a good writer helps you stand out from the crowd.
- Repeated writing mistakes affect your reputation and credibility in the future.
- Your writing is ...
Kurt Vonnegut
"Why should you examine your writing style with the idea of improving it? Do so as a mark of respect for your readers, whatever you’re writing.”
The “5 Ws + H” method
... for establishing what and how you will write:
- Who: Who is my audience?
- What: What do they need to know?
- When: When does this apply, when did this happen, or when do they need to know it by?
- Where: Where is this happening?
- Why: Why do they need this information?
- How: How should they use this information?
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Key Ideas
Letters Of Complaint
Be polite. The person who gets your letter will seldom be the one who wronged you. And is unlikely to pass it on to the desired recipient if you are insulting and raging.
Make plain...
Letters To Friends
Always remember that your job, writing to a friend, is to entertain. That can mean revelling in the odd pratfall. So, don’t just write about the mundane and pleasant things, try to give them the whole picture and make them feel something.
Letters Of Condolence
- You are extending respect and friendship. Write quickly, and preferably by hand.
- You’ll want to calibrate what you write to your relationship both with the recipient and with the deceased. Make it personal.
- If you knew the deceased well, sharing a couple of warm memories will let the recipient feel there’s a shared bond.
- If you didn’t know the deceased, you can make respectful reference to what you knew of them.
- Use tact. Don’t tell the recipient how they should be feeling.
- If you’re finding it hard to know what to say, you can acknowledge that; but don’t harp on it.
- Avoid operatic, or competitive, expressions of grief.
- Acknowledge, but don’t belabour, the grief and pain they feel.
- Focus on the individual excellence of the deceased rather than the consequences of the loss itself.
- Be tactful of their religion even if you don’t believe in it.