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Organizations and even families have their own type of culture and the largest differences around emotions are called cultural-display rules.
All cultures recognize the basic emotions and they’re all expressed the same way, but those display rules, which are a function of our culture, tell us how do we show those emotions. How we express these is completely driven by those cultural-display rules. If you don't know those, you’re seen as an outlier. And maybe as lacking what people would call communication skills.
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Being “ambivalent” in the context of emotional expression means either you want to express emotions but you aren't able to, or you expressed emotions and kind of wished you hadn’t.
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