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Managing conflict in virtual teams

Managing conflict in virtual teams

  • Assign tasks that demand interdependence among team members to complete, so that they rely on each other to succeed.
  • Set clear goals. Formalizing the team’s vision, roles, norms, work processes, and strategies can help keep a team on track.
  • Awarding teamwork is crucial to encourage them to work together and discourage an individual from going off the rails.
  • Be patient. Teams often overcome problems of virtuality over time.

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MORE IDEAS FROM THE SAME ARTICLE

...is more likely to escalate because:

  • Colleagues are more likely to take disagreements personally when they don't have the context, nuance or even the facial expressions of the other person they are engaging with.
  • Communication is often impersonal, so it e...

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Remote work and the lack of context around communication

Virtual communication often lacks the nonverbal clues we notice with in-person conversations.

To compensate, we often make assumptions or jump to conclusions that can cause harm to our work relationships.

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Practice looking into your camera during video conferences when you speak, even for brief moments.
It's challenging to focus on your camera for an entire meeting, but know that you increase the impact of your points when you look deep into it.

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