ROBERT H. SCHULLER

Stories can be misleading despite providing information.

• Some stories can feature a combination of warning signs. The more warning signs a story shows, the more scepticism is needed.
• Time-related biases and selection problems can happen even when eve...

Instead of demonizing people raising issues, celebrate the agitation. If people don't raise issues, consider why not. It could be because they stop believing you care or don't think you want their best ideas. Both are problematic.

The day your people stop bringing you their probl...

Venting should not become a habit as it won't fix the problem. When to stop negative emotions:

• When venting becomes the main coping style cause delays in adaptive action.
• When sharing with others stresses them.
• When you don't feel better, and one or...