Learn more about communication with this collection
How to showcase your skills and experience
How to answer common interview questions
How to make a good first impression
âIn crisis situations, emotions can dictate a personâs actions at the detriment of rational thinking.â
238
1.5K reads
"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.â
249
634 reads
To use communication skills to get a person to change from a negative behavior to a more desirable one.
205
709 reads
In crisis situations a personâs actions is heavily based on emotions, at the expense of rationality. A negotiator seeks to reduce the negative emotions and bring back a more rational thinking process through the use of active listening, timing, empathy, rapport building, influence and control.
239
616 reads
By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather information on the other person and simultaneously demonstrate empathy and rapport, thus reducing their negative emotions.
256
670 reads
To influence someone it's necessary to show an understanding of their current emotions and behaviors; to have empathy. This can be done by attentively listening.
Building rapport involves giving the person your attention, being positive and ensuring verbal and nonverbal communication are congruent.
255
649 reads
People in crisis often feel they lack control. By letting them talk and being a part of the negotiation process you give them a sense of control, helping them de-escalate and bringing yourself closer to your goal; voluntary compliance.
You also have to keep control of yourself, especially your emotions, as negative displays of emotion by you can escalate the situation.Â
249
579 reads
After using the other crisis negotiations skills you can pursue the final goal, to nudge someone elseâs frame of mind towards a positive outcome.
229
749 reads
CURATED BY
Creator. Unapologetic student. Lifelong coffee ninja. Internet nerd. Bacon lover.
More like this
3 ideas
Police Negotiation Techniques from the NYPD
pon.harvard.edu
2 ideas
Explore the Worldâs
Best Ideas
Save ideas for later reading, for personalized stashes, or for remembering it later.
Start
31 ideas
Start
44 ideas
# Personal Growth
Take Your Ideas
Anywhere
Just press play and we take care of the words.
No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.
Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.
Start
47 ideas
Start
75 ideas
My Stashes
Join
2 Million Stashers
4.8
5,740 Reviews
App Store
4.7
72,690 Reviews
Google Play
Ashley Anthony
This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!
â
Shankul Varada
Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.
â
samz905
Donât look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.
â
Sean Green
Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.
â
Giovanna Scalzone
Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.
â
Ghazala Begum
Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.
â
Laetitia Berton
I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!
â
Jamyson Haug
Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.
â
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
â
Access to the mobile app
â
Unlimited idea saving & library
â
â
Unlimited history
â
â
Unlimited listening to ideas
â
â
Downloading & offline access
â
â
Personalized recommendations
â
â
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates