Instruct

If you tell someone you are leaving in a minute, they are relaxed and open to listening to you, but if you are at a bar and offer a drink to someone, their shields go up. Tell them when you are leaving, upfront.

If the approach is preceded by inquiring politely if they hav...

Straightforward people are easy to be around with because we know exactly what the issues are from the start. There is no need to guess or infer or translate.

If they don't want to do something, they will politely tell you it's not for them. If they are unhappy with your ...

When we are insulted our ego is attacked. This is a consequence of the story we tell ourselves, about ourselves and how the world should be. 

When something conflicts our story, it could lead to feeling offended. We should ask ourselves then: 

• "Why are we getting offended?", ...