The more tools, options or details a reader has, the less likely they are to use the same. More stuff only adds clutter and reduces clarity.
As people only read about 20 percent of the words they encounter, it makes sense to get rid of vague, rambling emails and present the reader with short, to the point paragraphs and brief context, with links to longer discussions.
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How to write clearly and concisely
How to use proper grammar and punctuation
How to structure a business document
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Similar ideas to Don’t Make Them Think
It is anything that keeps you from focusing and thinking straight. Stray thoughts, tasks, fears, worries, details to remember: they all add up to mental clutter, preventing you from focusing on the present.
All that takes energy away from the work you’re meant to do and the moments y...
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