Learn more about personaldevelopment with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Recap your memory
Self-serving bias feeds the ego.
Don’t point fingers and fail to learn from failures. Don’t take credit where it isn’t due. Undue confidence leads to bad decisions.
Negativity bias makes things seem more disastrous than they are.
Do positive thinking exercises and forgive yourself of your past. Don’t forego opportunities for unreasonable fear of loss.
Correspondence (FAE) bias auses us to blame others for their mistakes and external factors for our own.
Judge people by the same standards used to judge yourself.
Gambler’s fallacy is when we draw false conclusions from past data.
Beat this by continually updating your expectations. Keep a reasonableness standard that holds to reality. Think forward, not backward.
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