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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
What it takes to become a CEO
If you long to create an impact and aspire to lead an organisation, consider what it takes to lead thousands of employees and be great at it.
It requires:
- motivation and focus for a journey that will likely take decades. (In 2020, the average age of new CEOs and CFOs at the biggest U.S. companies was 54 and 48 years old, respectively.
- skills that will distinguish you among your peers and enable you to lead at scale.
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Desiring the role of a CEO
Many young professionals and MBA students desire to become a CEO. What stands out is the mindset to want to lead.
Many aspirants want to have an impact. They desire to make a real and tangible difference in the world. They see business as a vehicle...
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Three pathways successful C-suite residents tend to leverage
Consider in which pathway your potential leadership impact lies.
- The organisational architect. These leaders can build strong teams and organisational structures, systems, and processes that lead to exceptional results.
- The relationship maven
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Characteristics of the relationship maven
- They are people persons.
- They naturally form genuine relationships with a diverse group of executives, internally and externally.
- People like them because they have an earnestness that causes trust and goodwill with customers, partners, and suppliers.
- In time, th...
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Characteristics of the organizational architect
- They understand the fundamental reality that to build a real advantage is to create an engine for growth that will endure.
- They can reimagine markets and attract exceptional talent.
- They know how to assemble strong players across business functions and can give direction, ...
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Characteristics of the passion player
- These leaders have an infectious energy and compelling conversation about "why we do this" that draws people toward them.
- They believe doing something significant is what matters, and they use that belief to gather and motivate others to their cause.
- They are ofte...
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