The real problem is rarely visible in the first instance, as we only look at the symptom or the result. If we let someone else define the problem, we are far away from it. We might be too close to the problem and need an objective view.
The rule is to not let others define your problems
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Ask this question more than once. Stanier says he typically asks it at least three times, and rarely more than 5 times. “As a general rule, people ask this question too few times rather than too many,” he says.
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