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The importance of empathy in customer success
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We all worry about our own productivity, but fail to see that it is interconnected with other colleagues, peers, bosses and subordinates, which are sharing the same ecosystem and goals.
In shared leadership, individuals can be navigators to set the direction or to orchestrate tasks, engineers to solve problems, integrators to facilitate communication and interactive activities, and liaisons to act as connectors to external partners
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Teams are effective due to various processes like psychological safety, constructive conflict and sharing of information.
While teamwork is definitely better with the presence of such processes, the importance of shared leadership in team members is often...
A role exchange mindset promotes self-selection of roles and responsibilities as per the person best suited for the particular task or project. It also takes into account that each team member isn’t available at all times, and the task at hand will evolve and change hands.
To be a leader, one has to be self-aware and also be aware of others work-related skills, strengths and weaknesses.
One has to be clear on what skills the team has, which requires a good grip on each team member's role preference.
A leader with an ego is a bad leader, especially in the long run. An optimized shared leadership role is best suited for someone who only takes up the role when the team or situation demands, and defers or delegates roles and responsibilities to others based on merit.
A true leader is humb...
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