Learn more about communication with this collection
The balance between personal and professional effectiveness
Proactivity versus reactivity
The importance of defining your path in life
Avoid multiple endings when you speak. Avoid the temptation to throw more than one message into a response. Your message is always more powerful when the listener knows that you’re done. Because you stopped.
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124 reads
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When someone asks us a question, we feel an instant pressure to answer quickly.
So we launch into an answer and make it up as we go along. Ch...
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104 reads
When you start and keep talking trying to figure out what your message is, you are making me figure out what your message is alongside you.
If we get lucky, you get clear quickly. If not, I get lost in the fog with you. You will exhaust me.
Pro Tip: Start...
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101 reads
Develop a clear sense of when you’re done. Know when you have delivered a message and STOP.
Keep it simple by reminding yourself to deliver one main message at a time when you speak, not multiple messages or mixed messages.
Pro Tip:
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75 reads
We want to offer more context. We want to dive into complexity and nuance. Resist.
Make your point or answer the question simply, and if the other person longs for more information, s/he will jump in with a follow-up question based on the answer you provided.
...
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84 reads
Here’s where the beauty of storytelling comes in. When it comes to storytelling, you get to be un-succinct.
Know why you are telling the story, and then revel in some of the details of the story. Help us see, feel, sense and smell the place where your story takes place.
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92 reads
Nobody edits us in our daily business conversations. It behooves us to have a keenly developed sense of how to clearly articulate our thoughts, craft a succinct message, and most importantly, craft it in a way that lands with impact.
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279 reads
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Before you share your thoughts, think about what the powerful person cares about — it may be “the credibility of their team or getting a project done on time.” You’re more likely to be heard if you can connect your disagreement to a “higher purpose.”
When you do speak up, don’t assume the ...
Active listening is important in maintaining healthy relationships as it involves understanding the message and emotions behind someone's words. Here are some tips on how to improve your listening skills to enhance your relationships:
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