Learn more about communication with this collection
Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
Smile!
People love the smile on other people's faces. The more you smile, the more pleasant the interlocutor will have a dialogue with you.
147
1.55K reads
MORE IDEAS ON THIS
Refer to people by name more often
Remember that for a person, the sound of his name is the sweetest and most important sound of human speech.
148
1.32K reads
Let people feel their importance - and do it sincerely
Always act in such a way that the other gets the impression that you are important. Professor John Dewey said: "The deepest principle of human nature is the passionate desire to be recognized."
I have already pointed out that it is precisely this striving that distingui...
161
1.42K reads
Listen to your collocutor
Be a good listener. Encourage others to tell you about themselves.
168
2.49K reads
Related Collection
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Smile
A confident, relaxed smile is the best way to put other people at ease.
Smiling is an important social cue, and that other people will respond to smiles on both a conscious and subliminal level.
Miserable smile
The ‘miserable smile’ is a stoical grin-and-bear-it expression – a slight, asymmetric smile with an expression of deep sadness pasted over the top.
Since Landis’ classic study, psychologists have found this tell-tale smirk on the faces those watching gory films – they were filmed by ...
6. Polite smile
The list of social situations requiring a pleasant expression is long, one of them is when you greet a person.
Lots of social situations calls for trustworthy friendliness but not emotional intimacy .
Mechanism: Most of the time, a polite smile invol...
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