Learn more about communication with this collection
Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
Smile!
People love the smile on other people's faces. The more you smile, the more pleasant the interlocutor will have a dialogue with you.
188
2.28K reads
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Listen to your collocutor
Be a good listener. Encourage others to tell you about themselves.
214
3.26K reads
Let people feel their importance - and do it sincerely
Always act in such a way that the other gets the impression that you are important. Professor John Dewey said: "The deepest principle of human nature is the passionate desire to be recognized."
I have already pointed out that it is precisely this striving that distingui...
204
2.16K reads
Refer to people by name more often
Remember that for a person, the sound of his name is the sweetest and most important sound of human speech.
192
1.99K reads
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Smile
A confident, relaxed smile is the best way to put other people at ease.
Smiling is an important social cue, and that other people will respond to smiles on both a conscious and subliminal level.
Miserable smile
The ‘miserable smile’ is a stoical grin-and-bear-it expression – a slight, asymmetric smile with an expression of deep sadness pasted over the top.
Since Landis’ classic study, psychologists have found this tell-tale smirk on the faces those watching gory films – they were filmed by ...
2. Smile
Smiling may seem like a simple gesture, but its impact is enormous. When you smile, you communicate to others that you are happy to see them. People are drawn to those who exude positivity and warmth.
Tips for smiling more:
- Make eye contact with the person you're talking to. ...
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