Learn more about communication with this collection
Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
Listen to your collocutor
Be a good listener. Encourage others to tell you about themselves.
175
2.78K reads
Smile!
People love the smile on other people's faces. The more you smile, the more pleasant the interlocutor will have a dialogue with you.
153
1.89K reads
Refer to people by name more often
Remember that for a person, the sound of his name is the sweetest and most important sound of human speech.
154
1.62K reads
Let people feel their importance - and do it sincerely
Always act in such a way that the other gets the impression that you are important. Professor John Dewey said: "The deepest principle of human nature is the passionate desire to be recognized."
I have already pointed out that it is precisely this striving that distinguishes us from animals, it caused civilization in life, which was a response to it.
169
1.75K reads
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