Email and human connection - Deepstash
Email and human connection

Email and human connection

Behind every email, there are human beings. We can lose sight of this by abusing recipients’ time, keeping unreasonable expectations, cutting out contentless responses (“thanks!”), giving the gift of two acronyms, NNTR and EOM (“No need to respond” and “End of message”) and remembering that if we disconnect for a bit, life will go on.

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MORE IDEAS FROM How to manage email

  • Realize that email triggers intermittent variable rewards. Our brains love pulling a lever (i.e. refreshing email) and knowing that the reward (i.e. the number of messages) will vary
  • There’s our basic human desire to return a received positive action with one of our own. 
  • Newton’s Third Law of Motion: “For every action, there is an equal and opposite reaction.” Said differently, the more you send, the more you receive.

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The blockage is not email itself, but where all these messages should ultimately go, which requires setting up the right downstream systems.

As you process each message, give yourself five (and only five) options: responding directly or sending the item into whatever system you’re using to manage one of these four buckets.

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E-mail is not a substitute for conversations.

Avoid asking open-ended questions and save yourself from the “boomerang effect” (that’s when you invite more email into your inbox than you intended, as a result of having sent out an email in the first place). Be concise in your message and specify the TL;DR and/or requested action upfront.

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RELATED IDEA

Determine What The Sender Needs From You Asap

Ask yourself:

  • What’s the meaning and the value of the message?
  • What action does this message require of me?

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Adopt GTD Methodology in Email

think of every email you get as either something you need to take action on, track, or refer to later. 

Every time you open a conversation, decide right away what to do with it. Don’t postpone and come back to it. You touch it once and move on.

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Creating a controllable inbox

Many people decry how awful email is. They feel that messages keep on appearing in their inbox as if they have no control over them.
The first step to a controllable inbox is to slow down the messages.

  • Unsubscribe to all the blogs and newsletters you subscribed to or set up a separate email account for it.
  • Be selective on marketing.
  • Kill all non-essential email notifications.
  • Be a ruthless unsubscriber.

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