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How to communicate effectively with difficult people
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Similar ideas to The Gap Instinct
Our tendency to divide things into two distinct and often conflicting groups with an imagined gap between them (e.g. us and them).
"Human beings have a strong dramatic instinct toward binary thinking, a basic urge to divide things into two distinct groups, with nothing but an empty gap in between. We love to dichotomize. Good versus bad. Heroes versus villains. My country versus the rest. Dividing...
Rember that reality is often not polarized at all. To control the gap instinct, look for the majority.
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