Discuss Behaviors, Not People

Corrective feedback should not shame people into compliance as itmakes them more likely to disengage and withdrawfrom future situations. Or become defensive and blame others for their behaviors. Which is the opposite of the goal.


Alternatively, a feedback that causes guilt encourages us to compare our behavior against our own performance standards and recognize the difference. This cognitive dissonance propels us to change.

13 people saved this idea

Save it with our free app: