A Company’s Role On Personnel Development

“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” 

1. Take an interest in people.
2. Understand their values and how they influence their goals.
3. Ask questions and take the time to learn where they want to go.

“Everyone is entitled to his own opinion, but not to his own facts.”

When most people consider giving corrective feedback, they often picture horrible confrontations. Thus they put it off until the problem becomes too big to ignore.

This avoidance normalizes poor behavior, that doesn’t usually get better on its own. And the shy critic is...

1. It’s much easier to correct a minor issue than a major one. So once you see something, say something.
2. The only negative feedback is feedback that doesn’t support future improvement.
3. If you cannot think of a way to give your criticism so that it supports future improvement, th...

The goal of feedback is to elicit a behavior change. So it’s not over until you agree on what they’ll do differently next time.

Not suggesting a solution can be a good course of action to avoid a repeat of the issue. It’s their issue and they'll be more committed to a solution if it is t...

“The secret killer of innovation is shame. You can’t measure it, but it is there. Every time someone holds back on a new idea, fails to give their manager much needed feedback, and is afraid to speak up in front of a client you can be sure shame played a part. That deep fear we all have of be...

“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.”

Too often, people over complicate the process of giving corrective feedback. It doesn’t require elaborate stories or some pop psychology analysis.

Just a straightforward discussion with a few key points will do.

Many believe that most people aren’t open to criticism, but a study indicates that most employees who rated their manager poorly also noted that he or she did not provide sufficient feedback. The study indicates a willingness to receive criticism and grow as a professional, as we...

“The greatest threat to freedom is the absence of criticism.”

Often people refuse to listen to feedback because they think we have ulterior motives. So, to have people listen to our feedback, we need to establish that our interests align by asking about their interests, and actively listening to their concerns.

“He has a right to criticize, who has a heart to help.” 

Facts are the foundation and the least controversial part of an argument. So, it’s easier to start by establishing and agreeing on the facts.

State the expectation, the facts of what happened and let the other person explain why there’s a difference. Once facts are agreed ...

Corrective feedback should not shame people into compliance as it makes them more likely to disengage and withdraw from future situations. Or become defensive and blame others for their behaviors. Which is the opposite of the goal.

Alternatively, a feedback that causes guilt encou...