Relatedness covers our desire to connect and interact with other people. People are more motivated to take action when they're seen as pro-social.

Creating a sense of relatedness means ensuring people build connections with each other. It also means making sure people know the importance of what they're asked to do and how it relates to the rest of the team and organisation. If your team members know who they helped by their efforts, you can guarantee they'll work hard to help those people.

Competence refers to our desire for control and mastery. Competence is about our natural desire to feel like we are learning and making progress towards a set of objectives.

Creating a sense of competence has more to do with what you don't do. Instead of only focusing on c...