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Do You Make These 3 Decision Making Mistakes - Insperity

Rushing to conclusions

It’s sometimes necessary to make decisions quickly. But if you’re frequently skipping steps, you could be misdiagnosing problems and making decisions that don’t solve anything.

Take the time to step back and collect the facts. Make decisions that address the root cause.

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Do You Make These 3 Decision Making Mistakes - Insperity

Do You Make These 3 Decision Making Mistakes - Insperity

https://www.insperity.com/blog/do-you-make-these-3-decision-making-mistakes/

insperity.com

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Key Ideas

Rushing to conclusions

It’s sometimes necessary to make decisions quickly. But if you’re frequently skipping steps, you could be misdiagnosing problems and making decisions that don’t solve anything.

Take the time to step back and collect the facts. Make decisions that address the root cause.

Dodging the decision

Sticking your head in the sand and just hoping it will go away isn't wise. Procrastination only causes problems to fester and possibly grow bigger. 

For example, if you have two feuding employees, you may avoid confronting the issue in the hope they will work it out on their own. If they don’t, the conflict may grow and boil over.

Over-analyzing information

To overthink a decision may cause you to miss time-sensitive opportunities.

Whether it’s due to fear or perfectionism, being indecisive and taking too much time to gather information not only affects the productivity of your business, but it also damages your employees’ confidence in you as a leader.

3 steps that can help you make timely decisions

  1. Focus on the outcome. Decide what your goal is. Be able to describe it, in detail. 
  2. Look at problems systematically. Consider the problem from all angles, including process, expectations, and resources. Talk to credible and reliable sources. Often, the people closest to the problem have additional insight that makes it easier to choose the best solution.
  3. Get to the heart of it. Make a list of the vital information you need. Once you have the information, prioritize it based on how it relates to your desired outcome.

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Accept your emotions

Recognize what happened and how you feel. Suppressing your emotions will get you nowhere. It’s important to first focus on how you feel.

You can also journal your emotions or speak with a clo...

Focus on the facts

Take a step out of the emotions and stress to really look at the facts of the situation. Try to look at the situation objectively and seek ways to work productively toward solving it.

Get an outside perspective, if you struggle with getting the facts in an objective manner.

Don't let it consume you

Once we’ve made what we’d call a bad decision, we give it a lot of meaning it does not inherently have.

So try to mentally separate yourself from the decision. Doing so can help you strip it of its power.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business
  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes
  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

Decision-making errors

Most decision-making errors boil down to:

  • logical fallacies (over-generalizations, comparing apples and oranges, circular thinking)
  • limiting beliefs (underes...
Confirmation Bias

If you already have an opinion about something before you've even tried to figure it out, chances are you'll over-value information that confirms that opinion.

Think about what kinds of information you would expect to find to support alternative outcomes.

Attribution Bias

The “fundamental attribution error,” is when we excuse our own mistakes but blame other people for theirs.

Give other people the chance to explain themselves before judging their behavior.

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