One needs to figure out their own style and change it if needed. One can take a few seconds before responding and reflect upon what they have listened to with intent.
The first step is to validate the person’s feelings, making them feel heard and listened to. The listening part is even more crucial than the solution or the remedy, which won’t be impactful if provided before hearing out the person fully.
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Understanding the psychological rewards of bad habits
Creating new habits to replace old ones
Developing self-discipline
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