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Five Communication Mistakes That Are Holding You Back

Littering your speech with qualifiers

Using qualifiers such as "I think" or "we might" or "I hope to" before your points. It lacks confidence.

FIX: Start paying attention to how you use language, and if you're hiding behind qualifiers. Tape yourself or ask a colleague to take note of when you use them, and find a comfortable phrase to replace them such as "I plan to" or "I will."

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IDEA EXTRACTED FROM:

Five Communication Mistakes That Are Holding You Back

Five Communication Mistakes That Are Holding You Back

https://www.forbes.com/sites/work-in-progress/2011/07/15/five-communication-mistakes-that-are-holding-you-back/

forbes.com

5

Key Ideas

Failing to ask for clarification

Not asking for clarification because of fear of looking incompetent in front of authority.

FIX: If you don't understand what success looks like, ask for clarification, specifics or examples. If you ask well-informed questions, you'll look a whole lot smarter than if you execute incorrectly.

Not framing your remarks

In general, the higher up the audience, the less detail you should be providing. Frequently, executives get tuned out when they report to higher levels and provide too much detail about their topic.

FIX: Cater your comments to the highest level person in the room, and address what he or she will find valuable. Put the details in an appendix or have them ready so they're available, and you can easily pull them out if asked.

Littering your speech with qualifiers

Using qualifiers such as "I think" or "we might" or "I hope to" before your points. It lacks confidence.

FIX: Start paying attention to how you use language, and if you're hiding behind qualifiers. Tape yourself or ask a colleague to take note of when you use them, and find a comfortable phrase to replace them such as "I plan to" or "I will."

Being negative to appear analytical

This norm serves a great purpose in that bad ideas can be debated and debunked. However, it also kills a lot of good ideas as well. 

FIX: Stop yourself from first pointing out what's wrong in a situation, and make it a habit to jump to what's right instead. 

If an idea is simply rotten, say how much you appreciate the thought or effort, and explain why you feel it falls short and how it can be improved. If you kill it, provide an alternative.

Being overly agreeable

This occurs when we want so much to be a likable team player that we come across as a yes person. Every idea is great, each deadline is possible, and new projects are all upside.

FIX: When you find yourself tempted to state agreement even though you don't feel it, express your true opinion. You can still say this politely, and rather than simply say what you can't do, let the person know what you can do, and believe to be the best solution for all.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business

  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes

  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

Introverts and authenticity

If you’re an introvert, you don’t need to change your personality to develop leadership presence. You just need to learn a few skills.

Balance

Quieter people tend to make themselves small, tight. You don't have to make yourself large, just centered.

  • If you’re standing, get in a strong stance: put one foot slightly in front of the other to avoid swaying.
  • If you’re sitting, sit so that you are able to move forward, backward, and side to side without shifting your weight, leaning on your arm, or twisting your body.

Eye contact

You may struggle with eye contact and need to learn how to focus your gaze to build leadership presence.

But controlling your gaze is not about going eyeball to eyeball. You have to try and make eye contact with each person, for at least five second.

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