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Handling Difficult People

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How to communicate effectively with difficult people

How to handle conflict

How to stay calm under pressure

Handling Difficult People

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ACTIONS

ACTIONS

If we meet and I say, "Hi,"
That's a salutation.
If you ask me how I feel,
That's a consideration.
If we stop and talk awhile,
That's a conversation.
If we understand each other,
That's communication.
If we argue, scream and fight,
That's an altercation.
If later we apologize,
That's reconciliation.
If we help each other home,
That's cooperation.
And all these actions added up
Make civilization.

(And if I say this is a wonderful poem, Is that exaggeration?)

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DJELOVANJE

DJELOVANJE

Ako se sretnemo i kažem, "Zdravo",
To je pozdrav.

Ako me pitate kako se osjećam,
To je obzir.

Ako malo zastanemo i razgovaramo,
To je razgovor.

Ako se razumijemo,
To je komunikacija.

Ako se sva...

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CURATED FROM

CURATED BY

asimhusanovic

As an engineer with an official degree in software engineering, I am primarily interested in science and technology. I enjoy reading literature of many genres, and I especially like those from human behavior, sociology, history, and, should I say, science

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