Listening Is A Lost Art

The shared understanding that builds relationships starts with genuine, active listening, which is a neglected art in a world filled with distractions and multitasking.

• Turn your phone into aeroplane mode and go somewhere to talk to a colleague where people would not interrupt you.
• Reset your mindset about what a discussion is, as we are trained only to listen long enough to load our ‘reply’ rifle.
• Only paying surface-level attention to your colleague and waiting for your turn is not going to cut it, and one has to pay real attention here.