Problem Solving


Determine The Impact

Before doing anything about an issue it is important to evaluate the variables. Have you or the company done anything other than rational that people could perceive as wrong?

Businesses are faced with mob-like cancel culture that presents as legitimate threats whether they may be factual or otherwise. Social media demonstrates that anyone alike is more than willing to lie about your company.

Connor H. (@conh359) - Profile Photo



Problem Solving

Plan, Plan, Plan!
  1. Identify which media outlets are likely to be interested in the story and sort out the ones you have a good reputation with from those who are antagonistic towards you.
  2. Depending on the circumstances you can take two paths: If you're being falsely accused, drown out negative publicity with overwhelming positive news, otherwise, tell your side of the story and take full accountability.
  3. Develop talking points and stick to resolving the situation in a factual manner to avoid escalation.
Execute Your Plan

Learn how to move fast and aggressively. The momentum often determines the outcome of the crisis.

There are two things you should leverage proactively: media coverage and SEO (search engine optimization). With media coverage you'll be able to overwhelm the media cycle long enough for people to lose interest in the negative story while the latter will help control the search results for your company.

Lastly, lock down reviews on social media and only keep relevant comments and posts.

  1. Notice uncertainty in a task, and the bodily sensation or resistance you feel.
  2. Instead of avoidance, get in a playful mode and commit to being with the uncertainty of the task.
  3. Seek the opportunity and joy that may be in the task. Example: If you find public speaking filled with uncertainty, see how awesome it would be if your speech goes great and you rock on the stage.
  4. Perform a physical activity (dancing, jumping) that takes over your mindset, pushing it into the mode of adventure and delight.
Uncertainty: A Fact Of Life

Most of us live to minimize uncertainty, as it seems like a cause of a host of problems like anxiety, frustration, health issues, financial problems and relationship issues.

But uncertainty is not the terrible thing we make it to be, and it is possible to find joy and delight in the feeling of uncertainty.

Much as we avoid it, uncertainty is a stage of growth and learning. It is uncertainty that gets us into intimate relationships, creativity and anything new in our lives. We discover, play, dance and grow only with uncertainty. The most meaning and joy we have experienced in our lives have always been periods of deep uncertainty.

Being uncertain and moving into the unknown is an adventure that makes life worth living if we allow ourselves to be open to embracing the feeling.

Lifelong learning extends beyond formal adult education.

  • Online courses. Lifelong learners have access to educational material from the best sources through independent educators and established institutions alike.
  • Knowledge work. Knowledge workers often use self-directed learning to acquire the knowledge they need to stay ahead.
  • Personal learning environments. Many adults are choosing to design their own learning using a note-taking app or joining learning communities.

Lifelong learning often requires to switch from a pedagogical (instructor-driven) to an andragogical (adult-driven) approach.

  • Decide on a learning goal. Focus on one or two goals at a time.
  • Map out your learning constraints. Find out what is available out there, if it will fit your budget and your time available.
  • Design your learning environment. Choose a course, a book, a tutor or another way. The most important step is to get started, then tweak as you go.
  • Practice metacognition to understand where you could make improvements.
  • Make it enjoyable.
Lifelong learning as a necessity

A career used to look like this: study a skill at a specific institution, get a related job, and grow your knowledge at the same company over the course of your career. You may have switched to one or two other companies.

Today, it is different. The average job tenure has gone from ten years to less than three years. In many occupations, existing skills will become obsolete, making lifelong learning essential to adapt to the fast-paced environment.

Beyond the obvious benefits, lifelong learning offers many economic incentives:

  • Adapt to a changing market. Some jobs are getting automated; others are being created.
  • Spot new opportunities. When we expose ourselves to knowledge in various fields, we are able to solve more complex problems and come up with new ideas.
  • Explore different career paths. Developing adjacent skills is a good way to widen your career perspective as it is unlikely you will be staying in the same job for your entire career.
William F. Halsey

“All problems become smaller when you confront them instead of dodging them.”

Duke Ellington

“A problem is a chance for you to do your best.”

Russell L. Ackoff

“We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.”

Gerhard Gschwandtner

“Problems are nothing but wake-up calls for creativity.”

Michael J. Gelb

“You can increase your problem-solving skills by honing your question-asking ability.”

G.K Chesterton

“It isn’t that they cannot find the solution. It is that they cannot see the problem.”


“If you can solve your problem, then what is the need of worrying? If you cannot solve it, then what is the use of worrying?”

Soren Kierkegaard

“Life is not a problem to be solved, but a reality to be experienced.”

James Baldwin

“Not everything that is faced can be changed. But nothing can be changed until it is faced.”

Robert H. Schuller

“Problems are not stop signs, they are guidelines.”

Colin Powell

“Don’t bother people for help without first trying to solve the problem yourself.”

Naoto Kan

“If you are unable to understand the cause of a problem, it is impossible to solve it.”

Robert Kiyosaki

“Inside of every problem lies an opportunity.”

Tony Robbins

“Every problem is a gift. Without them we wouldn’t grow”

Albert Einstein

“We cannot solve our problems with the same thinking we used when we created them.”

Steve Maraboli

“Sometimes problems don’t require a solution to solve them; Instead they require maturity to outgrow them.”

Karl Popper

“All life is problem solving.”

Your working memory capacity can be overloaded in three ways, making you feel mentally drained:

  • New routines can prevent you from the ability to do things on auto-pilot and will instead draw on your limited working memory capacity.
  • Anxiety also reduces your working memory capacity, making it more challenging to work through any mental problem that needs problem-solving.
  • Distractions that are not directly relevant to your tasks can further increase the demand on your working memory capacity.
  • Try to establish new routines and master them so that you are not constantly using your working memory capacity for mundane tasks.
  • It's important to put effort into stress management, meaning eating well, exercising, establishing a bedtime routine, and finding relaxing activities.
  • Focus on organising your time for your tasks and try to be disciplined about distractions.
Explaining Cognitive Load Theory (CLT)

CLT identifies our minds as information processing systems.

When we work on an unfamiliar task, we depend on our "working memory". It is limited in its capacity and period of time it holds information. The less familiar you are with a task, the more you depend on your working memory. However, when you are familiar with a job, you can complete it on auto-pilot.

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